Support
Support should look like a business function, not a hidden founder shortcut.
MakeQ support is where merchants should go for setup help, connector issues, and product questions. Publishing a real support path now makes the app easier to trust later.
What support covers
- Account access and login problems
- Shopify connection and reconnect issues
- Questions about product setup, orders, and production flow inside MakeQ
- Reporting bugs or blocked workflows
Now
Email-first
Start with a monitored business inbox before adding help-center tooling.
Later
Knowledge base
Docs, FAQ, and support workflows can wait until the core product and onboarding settle.
Operational rule
Never personal-only
Do not let support depend on one personal inbox or one unshared credential.